To refund a purchase, go to the order management tab on the dashboard and click on the customer order you need to refund.
Click the refund button and wait for the dialogue box to appear.
In the dialogue box, click on the link 'click here to request your unique refund code'. This will generate an email for you with the title and order number. Send the email to firstname.lastname@example.org
The support team will contact you with your unique refund code.
Once you receive your refund code, navigate to your dashboard and enter the number, then click submit.
You have now successfully refunded the customer.